Delivery & Returns Policy

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Important Information

For purchases made in person at our stores, returns are not accepted through the website. For in-store purchases, returns and exchanges are handled only at the store where the purchase was made, within that store’s own policy.

1. Returns for Online Purchases

For purchases made through the Canes website (canesayakkabi.com), consumers have a 14-day right of withdrawal under consumer protection law. To exercise your right of withdrawal, it is sufficient to notify us within 14 days from the date you received the product.

The product to be returned must be:

  • Unused, tried on but not deformed,
  • Sent together with its original packaging, box, and accessories,
  • The invoice or order information must be included with the return shipment.

2. Returns for In-Store Purchases

Products purchased in person from our stores cannot be returned. For in-store exchange conditions (time limit, presentation of the invoice, the product being unused, etc.), please contact the store where the purchase was made.

3. Return Process (Online)

  1. Report your return request via the contact form or to info@canesayakkabi.com.
  2. We will send you the return procedure and shipping information.
  3. Once the product reaches us it is inspected; if approved, the refund is issued within 14 business days.

4. Non-Returnable Products

  • Made-to-order custom products,
  • Products personalized at the customer’s request,
  • Used or damaged products,
  • Products purchased in person at the store (as stated above).

5. Contact

You can reach us for any questions about returns and exchanges: info@canesayakkabi.com